Creative Techniques Help Patients Find Their Voice

Health problems are often an uncomfortable subject to talk about, especially when your disease leaves you in pain and making frequent trips to the bathroom. Crohn’s Disease is no walk in the park for patients, and not the most enjoyable topic of conversation. However, when understanding patient experience is key to your strategy you need to get them talking!

But how? It’s time to get creative!

Sign up now for the Patients Tell All Webinar

We reached out to 300 Crohn’s patients to get them to open up about what is likely one of their least favorite things to discuss – their Crohn’s Disease.  Here’s what we learned. . .

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Using pairs of circles as metaphors for different types of relationships proved to be an effective catalyst, getting patients to dive deeper into their relationship with the HCP who treats their Crohn’s.

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While most patients view their doctor as a partner, a significant subset (around 1 in 3) feels a sense of disconnect and room for relationship improvement. Patients are more satisfied when they feel they are listened to, which highlights an opportunity for researchers to be a platform for expressing those feelings.

 

Tune into our latest webinar to learn more about how to design your study to get your patients to talk to you. Sign up here for Wednesday, December 6th or Thursday, December 7th.

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There’s a Disconnect Here

This is an excerpt taken from our article in the October issue of Quirk’s. To read the full article, click here

Twenty minutes, tops. That’s the average interaction between doctor & patient in a typical office visit. But what if it’s not typical because the patient has just been diagnosed with a disease? Discussions regarding diagnosis, treatment, possible medication and recommendations may occur, but it’s hard to understand what is resonating with patients who are given so much information in such a short period.

We know gaps in communication occur and effective patient-physician communication is often linked to adherence. In fact, our study on adherence last year found that at the point of diagnosis, patients frequently leave a physician’s office not knowing what condition the doctor diagnosed, not clear on what they should do, and not even knowing if they’ve gotten a prescription. Research has shown that comprehension, retention and action can improve through the use of visual stimuli in physician-patient interaction.[i],[ii],[iii] We’ve also found visual stimuli to be highly effective when uncovering patient and practitioner insights. Using images as catalysts helps engage study participants and can also help them open up around a sensitive topic to further identify what’s driving behavior and emotions around treatment.

For more details, download our Communication Gaps eBook now
 

For the purposes of our Communication Gaps study, we partnered with one of the top 25 pharmaceutical companies to conduct qual-quant research with chronic obstructive pulmonary disease (COPD) patients and health care providers to find out how both sides viewed their relationship and what communication gaps exist before diagnosis, at diagnosis and as treatment continues.

The online methodology integrated interactive exercises – including a retrospective diary, projective thought bubbles and a collage-building tool – with standard measures in order to explore this relationship. More specifically, we looked at what doctors believed they were communicating effectively and what information patients were really retaining. We asked about experiences with COPD, the point of diagnosis, experiences with their PCPs, and communication around medication. For more details, access our Communication Gaps eBook immediately or click here to continue reading.


[i] Kessels, 2003
[ii] Annemiek 2013 (Journal of Crohn’s and Colitis)
[iii] Danielle M.McCarthy, ED discharge instructions, “Emergency Medicine International”

 

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Run. Walk. Race. Repeat.

Komen year 4 – today our BuzzBack Gives Back program sauntered to Central Park for the Annual Komen Race. We were there to support an important cause but also to support each other. One of us wears a pink number, and we are proud to run with her. That’s just one reason we join together. That’s what teams do.

To build a business you need to build a team – and when you build a team like ours, the passion, focus and commitment is on fire. It fuels growth and contagious energy clients want to experience.

Our team (shown) might have been dwarfed in size by our clients’ walking/running side by side with us today – Team Pepsi and Team Pfizer to name a few- but definitely not our spirit. It’s loud and evidenced by the work we do every day in key innovation initiatives for them. And it’s super obvious in our dynamic culture.

And when you really do it well the team takes over. They organize the effort, design great research, and exceed client expectations. Every day. My mentors told me that would happen – build a great team, an award-winning culture, and your business will really grow. They were spot on.

And then it all becomes just a walk (or run) in the park.

BuzzBack Gives Back

BuzzBack Gives Back

Market Research in the Age of Uncertainty

I recently spoke at the Insight Intelligence conference in London on market research in the age of uncertainty. The irony is, as I write this short article, we have just had a general election in the UK which returned a hung parliament – the electorate’s way of saying they are uncertain. A perfect illustration of the theme of the conference.

Here are some of the key considerations I shared, starting with a light-hearted quote borrowed from Woody Allen, that great American film maker and comedian. The more observant of you will note how I slightly adjusted his words and replaced ‘mankind’ with ‘market research’, but either would work I think.

“More than any other time in history, Mankind Market Research faces a crossroads. One path leads to despair and utter hopelessness. The other, to total extinction. Let us pray we have the wisdom to choose correctly”

This quote is both funny and apt as it describes some of the pessimism surrounding market research as we know it. We don’t know which way to turn. We are in a state of flux – sometimes with a silent “L” – and we sit in the shadow of the future.

Maybe I am a rational optimist, but I don’t think we have anything to really worry about. Understanding the human condition and what drives sentiment, attitude and behaviour is, if anything, a greater challenge today than it has ever been. We know more but understand less. Let’s face it: Brexit, Trump, North Korea, The Great British Bake Off and Kim Kardashian are not easy to understand.

Understanding change is critical in an uncertain world. Often, historical context, expressed in the following quotes that illustrate how we all think we live in similar times.

 

Heraclitus

Trotman

Mohammed

 

With the right historical context, nothing seems really new. Basically, we are trying to understand people and that is never easy. Blaise Pascal the 17C French philosopher makes this abundantly clear:

“What a Chimera is man! What a novelty, a monster, a chaos, a contradiction, a prodigy! Judge of all things, an imbecile worm; repository of truth, and sewer of error and doubt; the glory and scum of the universe.”

Some things don’t change, do they?

I think MRX is focusing too much in the wrong place. An obsession with behavioural economics and neuroscience is, I think, leading us in a rather blinkered direction. Looking inside our heads is not the only place to look and find insight.

I listened to a podcast with Daniel Glazer, the neuroscientist, who when asked what FMRI scans mean, said something like, “we have no idea”. “So, what do you do?” the interviewer asked. “We ask direct questions!” said Daniel. I thought this was fascinating especially as, no doubt, he used direct questions.

Dial forward to today, and the mantra of most companies today is, ‘we put the consumer first’. In fact, paralleling the growth of ecommerce, many consumer manufacturers are selling direct to the consumer. They are obsessed with consumer understanding.

So where should we look? Much of what humans think and decide happens between brains. It’s a collective phenomenon. It’s what the author, Matt Ridley, called a “declaration of interdependence”. I believe this is the place to look for real understanding of social animals like us.

Although Yogi Berra said, “It’s tough to make predictions, especially about the future”, I believe MRX has a very bright future as synthesiser and psychologist of what makes people tick. A bricolage for the future.

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Introducing BuzzBack’s Concept Accelerator

Wish there were a more rapid and affordable way to better predict concept success? And one that adapts to today’s mobile-tethered connected consumer?

Introducing Concept AcceleratorTM. A fresh, new approach from BuzzBack for rapid concept screening, optimization & accuracy.

8 Truths About Gen Z

In our latest study, we talked to the newest ‘it’ group of consumers in the UK and US and uncovered 8 Truths About Gen Z. They shared it all, from their attitudes and behaviors, to their deepest and most intimate concerns. For a sneak peek on what we found out, download our new infographic now.



8 Truths About Gen Z  Download our NEW infographic now

 

Gen Z