David Cousino shares a hard lesson learned early in his career at Unilever.
David Cousino (Cynosure, Anheuser-Busch InBev, Newell Brands, Unilever)
Also pictured: Gabriela Gaut (Goodyear, Mondelez, Reckitt Benckiser, P&G) and Martin Oxley (buzzback).
For the full-length video and to hear more stories from the field, click here.
Embrace key stakeholders early on. By allowing the cross-functional team early access, they can have a say in what is really actionable and it will provide them with a vested interest to carry through to activation.
Review in a social setting. Turn it into an experience they'll remember.
COVID makes it ‘easier’ to connect live – even for 30 minutes.
Cross-pollinate learning with internal/external teams.
Don’t only deliver data, make it visual for greater impact. There are many studies that prove our brains process imagery faster and more efficiently compared to text alone, but the Picture Superiority Effect explains why imagery is so important when sharing insights.
Picture Superiority Effect - imagery has a greater impact on memory retention compared to text only. |
“Your deliverables are some of the best I’ve seen in the entire industry.” - Leonard Murphy |
Of course, we love hearing compliments with respect to our deliverables, but its really our tools and techniques that deserve most of the credit. Don't be afraid to try creative and interactive approaches. They provide nuances and depth that are easily portrayed through visuals.
Make it engaging – video content is a great method for bringing your story to life, and it's especially useful when you can't always be there to communicate in person.
Augment with adjacent insights - layer on trends for a deeper understanding. Including relevant context to the story, will make it more meaningful & memorable.
Show impact – measurably demonstrate how the insights led to action.
Were there sales results? Did the product hit milestones/objectives?
Iterate - don't end with the deliverable, build on the learning.
Digest and action next steps of the innovation journey.
Vikki Cathey (Bel Brands USA) & Liz White (buzzback) discuss the revitalization of The Laughing Cow. For the full-length video, click here.
“We don't have unlimited resources... we zoned in on the Must-Haves... and that's ok because we have to build our 3 and 5 year innovation plans as well.”
- Vikki Cathey
Strategic Insights Manager, Bel Brands USA